Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase or receipt.
To initiate a return, please contact us at durgaveernala85@gmail.com.
Return Address:
VDK GLOBAL LLC
44 Washington St
Harrison, NJ 07029
United States
If your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Items returned without prior approval will not be accepted.
For any return-related questions, you may contact us at durgaveernala85@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or if you receive the wrong product so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain types of products are not eligible for returns, including:
- Perishable goods
- Customized or personalized products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Final sale or clearance items
If you have questions regarding a specific product, please contact us before placing your order.
Exchanges
The fastest way to exchange an item is to return the original item after approval and place a new order separately.
European Union 14-Day Cooling Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification. Returned items must remain unused, in original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at durgaveernala85@gmail.com